Membership
Questions Answered

A simple, member-friendly guide to Founder Memberships, booking privileges, guest access, Home Club rules, upgrades, freezes, transfers, and more.

How To Use This Page

Click a question to reveal the answer.

We grouped the most common membership questions into simple sections so members can quickly find what they need.

Each question opens only when clicked, keeping the page clean, easy to scan, and simple to use.

Member Support

Still have questions?

Membership situations can be unique, especially around Founder pricing, freezes, Home Club usage, and transfers.

If your situation may affect your membership, please speak with your club management team so we can help guide you.

Founder Membership FAQs

Founder pricing, benefits, and availability

These answers explain how Founder Membership pricing works, when it is protected, and what may cause Founder benefits to change.

1. Is Founder Membership pricing protected as long as my membership remains active and in good standing?

Founder Membership rates and benefits are reserved exclusively for active members in good standing. Founder Memberships are designed to recognize and reward our earliest and most loyal members. Our commitment is that Founder Members will continue to enjoy our best membership value together with exclusive Founder benefits.

2. I would like to secure Founder pricing now but will not be in town until October. Can I delay the activation of my membership?

Absolutely. We can reserve your Founder Membership with a deposit and schedule your membership activation for October 1 or before, as agreed. This allows you to secure Founder pricing and Founder benefits today while beginning your membership when you are ready to enjoy the club.

Founder Memberships are limited, becoming increasingly scarce, and will no longer be available once the club opens.

This is the only opportunity to secure Founder pricing and Founder benefits for the life of your membership while it remains active and in good standing.

3. Is there a Lifetime Membership Offer?

Yes. We plan to introduce a limited Lifetime Membership opportunity. Details will be announced separately.

4. If one member on a Founder Couples Membership later stops participating or cancels, can the remaining member transition to an individual Founder Membership while retaining Founder pricing?

Yes. If one member leaves a Founder Couples Membership, the remaining member may transition to an individual Founder Membership while retaining their Founder pricing. Future upgrades back to a Founder Couples Membership would not be available, as Founder Couples Memberships are only offered during the original Founder Membership period.

5. If a Founder Member changes membership tiers, such as moving from Diamond to another Founder tier, does Founder pricing remain intact?

Founder Membership status may be retained when upgrading to a higher Founder Membership tier, subject to availability.

Membership downgrades may be permitted and as long as your membership is in good standing, you may retain your Founder member status.

6. Are Founder Memberships available after the club opens?

No. Founder Memberships are only available during the founding membership period and will no longer be offered once the club opens or Founder Membership inventory is exhausted.

7. Are Founder Membership quantities limited?

Yes. Founder Memberships are limited and available on a first-come, first-served basis.

8. Do Founder Members receive special recognition?

Founder Members may receive recognition, commemorative benefits, or exclusive opportunities as determined by the club throughout the life of your membership at the club.

9. Are Founder benefits guaranteed forever?

Founder benefits may evolve over time; however, Founder pricing and core Founder privileges are intended to reward members who maintain active memberships in good standing. They will always be our best value membership.

10. Can Founder Membership pricing be inherited or assigned?

No. Founder Membership pricing and benefits are personal to the member and may not be inherited, assigned, or transferred.

11. If I become a Founder Member at Scottsdale Shea, can I later transfer to another club and then transfer back to Shea while keeping my Founder pricing and Founder status?

No. Founder Membership pricing and Founder benefits are exclusive to the club for which you originally became a Founder Member. If you voluntarily transfer your membership to another club, your Founder Membership at Shea will be forfeited. Should you later choose to return to Shea, membership would be subject to the membership types, pricing, and availability in effect at that time.

Founder Memberships are intended to recognize and reward the members who supported a specific club during its founding period and are not designed to be transferred between clubs while retaining Founder status.

Our recommendation to our members: If you have any questions or events that you know may change your circumstances and affect your membership, please speak with one of our club managers and we will do our best to help and guide you to the best solution possible within our policies and values.

Booking & Guest FAQs

Reservations, guests, and club access

These questions cover advance booking privileges, active reservations, guest passes, guest visits, cancellations, and reservation rules.

12. How far in advance can I book and how many active reservations can I have at one time?

The number of live reservations and advance booking privileges are based on your membership type.

Example:

Diamond members:

  • Home Club: Reserve up to 10 days in advance and hold up to 5 active reservations.
  • Non-Home Club: Reserve up to 5 days in advance and hold up to 3 active reservations

Platinum members:

  • Home Club: Reserve up to 8 days in advance and hold up to 4 active reservations.
  • Non-Home Club: Reserve up to 3 days in advance and hold up to 2 active reservations.

Gold members:

  • Home Club: Access only

Open Play reservations:

  • Will continue to be 6 days in advance at your home club.
  • 3 days at other clubs (No- Home Clubs).
13. Can I bring guests to the club?

Yes. Guest privileges vary by membership type and club policies. Guest fees and reservation requirements may apply. Guest passes are only available for use at the members Home Club.

14. Are guest passes included with Founder Memberships?

All Founder Membership tiers include guest passes or guest privileges. Please refer to your membership agreement for specific details.

15. Can guests participate in leagues, tournaments, or club events?

Guests may participate in select events when permitted by club policy and event guidelines. Some events may be reserved exclusively for members.

16. How often can a non-member or guest play?

Guests are allowed a maximum of two (2) playing visits per calendar month, in our Peak season (May through September). This is regardless of who is inviting them to play.

17. Are court reservations transferable to another member?

No. Reservations are intended for the member who books them and may not be transferred or sold to another individual.

18. What happens if I repeatedly cancel reservations?

Excessive cancellations, no-shows, or reservation abuse may result in booking restrictions or other corrective actions under club policies.

19. Can I hold multiple reservations at different clubs simultaneously?

Yes, with a Platinum or Diamond membership.

Reservation privileges are subject to membership guidelines and availability. Members must comply with all reservation policies regarding active bookings.

Membership Changes

Freezes, upgrades, downgrades, and cancellations

These answers explain what happens when your membership changes, pauses, becomes delinquent, or is cancelled.

20. If I purchase an annual membership, can I freeze my membership and extend my renewal date?

Annual memberships are offered at a discounted rate and are not eligible for membership freezes, pauses, or extensions.

21. If I place my membership on freeze, do I lose my Founder Membership pricing and benefits?

Founder pricing remains protected while your membership is on an approved freeze and within our published freeze guidelines. Extended freezes beyond the permitted timeframe may result in the loss of Founder Membership status.

22. If a membership is temporarily frozen for medical, or other approved reasons, does Founder pricing remain protected when the membership resumes?

Yes. Founder pricing remains protected during approved freezes that comply with our freeze policy. Medical freezes may be extended with supporting documentation from a healthcare provider and will not impact on Founder Membership status.

23. Can I upgrade my membership after joining?

Yes. Membership upgrades may be available based on availability and club policies. Founder status may be retained when upgrading to a higher Founder tier, subject to availability.

24. Can I downgrade my membership after joining?

Membership downgrades may be permitted. Provided your membership remains active and in good standing, you may retain your membership status (e.g. Founder Member or Loyalty Member), subject to the benefits and pricing applicable to your selected membership tier.

25. Can I transfer my membership to another person?

No. Memberships are personal and non-transferable unless otherwise specifically authorized by the club.

26. What happens if I cancel my Founder Membership?

If you cancel your Founder Membership, Founder pricing and Founder benefits will be forfeited. Rejoining later would be subject to membership availability and pricing in effect at that time.

27. If I move away and return later, can I reclaim my Founder Membership?

No. Founder Membership status is only preserved while your membership remains active or on an approved freeze in accordance with club policies.

28. What happens if my membership becomes delinquent?

Memberships that become delinquent may be suspended or terminated. Loss of active membership status may result in the forfeiture of Founder pricing and Founder benefits. Upon returning the option will be the current retail membership and initiation rate.

29. Will my annual membership auto renew?

Yes, any PIF membership auto renews. You will receive a notification 60 days prior to your renewal.

30. What would happen to my membership status if I chose to change from an annual paid in full membership plan to a month-to-month membership plan?

You will maintain your selected membership status and revert to the month-to-month membership plan and pricing. E.g. A Founder member changing from annual to a month-to-month membership will maintain their Founder member status and the pricing associated with that plan.

Home Club & Multi-Club Access

Home Club designation and other locations

These answers explain how your Home Club is determined and what happens when you participate at other Center Court locations.

31. Can I participate at other club locations?

Access to other locations depends on your membership type and reciprocal access policies in effect at the time. Platinum and Diamond include non-Home Club reservations, access and play.

32. How is my home club determined?

Home club designation is generally based on membership enrollment and actual usage patterns – Where you play. The club may review and adjust home club assignments when appropriate based on where most play and usage occur. Member usage is reviewed every 90 days (Please see our Home Club Policy for further details).

33. Can I change my home club?

Home club changes may be permitted subject to club policies, availability, and membership eligibility requirements. Please note that if transferring as a member of a Founder Membership this may not be available at your requested new Home Club. Founders Memberships are original club only.

34. If I transfer to another club, do my membership benefits remain the same?

Membership benefits, pricing, and privileges may vary by club and membership type. Transfers are subject to applicable policies and availability.

35. What if I am on a Founder Couples Membership and one partner regularly plays at a different club? Will our home club change, and do we lose our Founder status?

Founder Couples Memberships require both members to maintain the same designated home club. Home club is determined by actual usage patterns and participation at the club and not solely by reservations. If one member permanently changes home club;

  • The Couples membership would be reviewed and potentially both members would move their Home Club (Please Note: if a Founder Couples Membership is moving to a new Home Club, Founders Pricing is not guaranteed at the new Home Club).

OR

  • The Founder Couples Membership would no longer qualify, and alternative membership options would be available. Any change would be reviewed and discussed with the Club Management Team, 30 days prior to implementation (As per Section 2 of the Home Club Policy).

Other Membership Questions

Discounts, family add-ons, amenities, and policies

These questions cover additional membership topics that may vary by location, program, or membership type.

36. Do you offer Senior, Military, Medicare, or Medicaid discounts?

We periodically introduce special membership programs at select locations. Please check with your club team regarding current offers and availability.

37. Can the club modify membership policies?

Yes. The club reserves the right to modify policies, procedures, operating rules, and membership guidelines as necessary for business operations.

38. What happens if the club expands or adds new amenities?

Access to future amenities, programs, or expansions may vary by membership type and may be subject to additional fees or membership requirements.

39. Are all club amenities included with every membership?

Amenity access may vary by specific membership and club offerings; however, access is available for all memberships.

40. What constitutes a member in good standing?

A member in good standing is one who maintains an active membership, remains current on all financial obligations, and complies with club policies and rules.

41. What age qualifies for a Couples’ Family member add-on at $40?

The same criteria apply as our Junior membership. 7 to 17 years old qualifies.

42. What is the Junior Membership offered with the Family Add-on for $40?

Junior Gold gamer at $40 per month OR Junior Platinum Baller at $60 per month.

Need Help Choosing The Right Membership?

We’re here to help.

If you have questions or know of a future event that may affect your membership, please speak with one of our club managers. We will do our best to guide you to the best solution possible within our policies and values.

Join Now To Level Up Your Game!

Discover best-in-class courts, expert coaching, and a vibrant welcoming pickleball community.